Last updated: January 21, 2026
Frequently Asked Questions About eProvided Data Recovery Services
Losing important files, photos, or documents can feel like a nightmare—whether it’s from a dropped phone, a water-damaged drive, or a device that simply stopped working. At eProvided, we’ve helped thousands of customers recover their data since 1999, including high-stakes cases for NASA missions such as the Helios prototype recovery after saltwater submersion. Our Las Vegas-based lab specializes in everything from NAND flash memory to SSDs, USB drives, and smartphones.
Below, you’ll find straightforward answers to the most common data recovery questions we hear. If your situation isn’t covered here, we’re always ready to help — or join the discussion on our Reddit community.
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Table of Contents
- Can data be recovered from water-damaged or submerged devices?
- What if my device is physically broken or snapped in half?
- Do you recover video from camcorders and handheld cameras?
- How much does professional data recovery cost?
- How long does the recovery process take?
- What types of devices do you recover data from?
- Can you recover overwritten or previously used data?
Can Data Be Recovered from Water-Damaged or Submerged Devices?
Yes—absolutely. We’ve successfully recovered data from devices submerged in saltwater for weeks, including CompactFlash cards from NASA’s Helios prototype after its Pacific Ocean crash. Fresh water, washing machines, flooded basements—no problem. The key is acting quickly and avoiding DIY fixes like rice (it often causes more corrosion).
Water damage recovery success depends heavily on the condition of the NAND flash chips inside the device. In most cases, corrosion affects the circuit board rather than the actual storage chips, allowing us to bypass damaged components and extract the raw data directly. This is especially common with iPhones, Android phones, USB drives, and memory cards exposed to liquid. Professional labs like ours use specialized cleaning processes and chip-off techniques when needed to achieve high recovery rates for water-damaged data. See our guide to water-damaged phone recovery for more tips.
Industry data shows professional labs achieve 90%+ success on liquid damage when the NAND chips remain intact—which they usually do.
What If My Device Is Physically Broken or Snapped in Half?
Yes, recovery is often possible. We’ve handled drives run over by cars, chewed by pets, shot, and literally broken into pieces. As long as the NAND flash memory chips aren’t destroyed (which happens in fewer than 1% of cases), we can extract and rebuild your files using advanced chip-off techniques in our lab.
Chip-off recovery for physically broken NAND flash devices is one of our most requested services. Whether it’s a snapped USB thumb drive, a cracked microSD card, or a shattered SSD, we carefully remove the memory chips under a microscope, read them with specialized adapters, and reconstruct the file system. This method works even when the controller or connector is completely destroyed, making it ideal for severe physical damage cases that standard connection methods can’t handle.
Learn more about NAND flash recovery or our broken SD card recovery process.
Do You Recover Video from Camcorders and Handheld Cameras?
Yes. We recover HD video, photos, and audio from all types of camcorders, professional cameras, and action cams. Whether it’s a corrupted file system or physical damage, we’ve helped photographers and videographers get irreplaceable footage back.
How Much Does Professional Data Recovery Cost?
We stay competitive. Many logical recoveries (deleted files, formatting errors) start under $250, while complex physical cases can range higher based on 2024–2025 industry averages. You’ll receive a firm quote after our free evaluation, and we never charge if we don’t recover the files you need.
Pricing for data recovery from broken USB drives, water-damaged phones, or failed SSDs varies by the level of damage and the techniques required. Simple file carving from formatted devices is the most affordable, while advanced NAND chip-off recovery or lab platter work falls into the higher range. We always provide transparent quotes upfront and let you decide whether to proceed—no surprises.
For full details, visit our pricing page.
How Long Does the Recovery Process Take?
Most cases are completed in 1–3 days once we receive your device. Advanced physical recoveries may take longer—sometimes weeks—but we keep you updated every step of the way. Rush options are available.
What Types of Devices Do You Recover Data From?
We recover from virtually every storage device, including:
- Hard drives (HDD & SSD)
- USB flash drives and thumb drives
- microSD, SD, CompactFlash, and all memory cards
- Smartphones (iPhone, Android)
- RAID arrays and NAS devices
- Camcorders, voice recorders, tablets, and more
Our expertise covers the full spectrum of modern storage technology, from traditional spinning hard drives to the latest PCIe NVMe SSDs and monolithic flash devices. NAND-based storage—found in nearly all flash drives, memory cards, and solid-state drives—makes up the majority of our cases, and we have specialized tools and processes for each format to maximize recovery success.
See our specialized services: SSD recovery, microSD recovery, USB recovery.
Can You Recover Overwritten or Previously Used Data?
Yes—in many cases. Advanced forensic techniques allow us to retrieve older file versions or fragments even after new data has been written. Success depends on how much overwriting occurred, but we only charge when we deliver files you actually need. Learn more in our NAND flash recovery guide.
Will I Be Charged If No Data Is Recovered?
No. Our policy is simple: no data recovered that you need = no recovery fee. You only pay for successful results.
“eProvided recovered every photo from my water-damaged iPhone when two other companies said it was impossible. Amazing service!” — T.R., December 2025
Can You Repair the Damaged Device Itself?
In many cases, yes. We often replace controllers, repair PCB boards, or perform chip transplants to access the data. The repaired device is sometimes returned functional, though we recommend backing up and replacing failing media.
What Is Your Success Rate?
We consistently achieve 98% or higher success on cases we accept. Industry-wide, professional labs report 85–95% success for logical failures and 70–90% for physical damage (2024–2025 data).
Our high success rate comes from years of experience with NAND flash recovery across thousands of devices. Whether it’s a simple deleted-file case or complex chip-off work on a physically damaged SSD, our lab processes and tools are continually updated to handle the latest storage technologies and failure modes. Read more in our SSD and NAND chip recovery guide.
“Fast turnaround and full recovery from a completely dead SSD. Highly recommend!” — J.K., October 2025
What Should I Do (or Avoid) Before Sending My Device?
Stop using it immediately. Don’t power on, format, or attempt software fixes—these can overwrite data permanently. Package carefully in anti-static material and ship to our Las Vegas lab.
Can I Reuse the Device After Recovery?
It depends. If the failure was logical, often yes. If hardware is degrading, we recommend transferring recovered files to new media and retiring the old device to prevent future loss.
Common Data Recovery Myths Debunked
- Myth: Putting a water-damaged device in rice will safely dry and fix it.
Fact: Rice often introduces starch residue and additional corrosion — Apple explicitly warns against using rice for wet devices. Professional ultrasonic cleaning and controlled drying in a lab environment are far more effective and prevent further damage. - Myth: Once data is overwritten, it is permanently unrecoverable.
Fact: In many cases, previous file versions or fragments can still be retrieved using advanced forensic tools, especially if the overwriting was partial.
“They saved years of family videos from a broken camcorder. Fast, professional, and worth every penny.” — L.M., November 2025
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Over 25 years of experience • Worked with NASA on critical recoveries • No-risk pricing