eProvided Privacy Policy, Terms and Conditions.

Version 2026.1 · Effective 27 July 2026. The version in force when you submitted your case is the version that governs it. Earlier versions are available on request.

eProvided.Com respects your privacy. We do not sell, rent, or loan information regarding our clients to any third party. All information submitted to us is held in complete confidence under United States laws. Files are never shared for any reason with anyone; specific data recovery or image-recovery privacy forms (non-disclosure agreements) may be signed by us upon request.

Check Customer Order Status / Forgot Customer ID

Any order sent into us will show updates here: Live Customer Order Status Page simply enter your 6 Digit Unique Customer ID. If you lost your Customer ID, go to Forgot Customer ID Page

BETTER BUSINESS BUREAU: Current Rating A+

Fee Structure

Your case may involve two separate charges. They are billed separately, each is triggered by a different event, and neither one is applied toward the other.

The Lab Fee

A Lab Fee is charged only when we quote one for your case in advance. If we quote a Lab Fee and you authorize the work, the Lab Fee is owed in full whether or not your data is recovered. It covers the laboratory work required to attempt your recovery, including the parts we need to make that attempt, such as a matching donor drive or donor components. Those parts are bought for your case, are consumed by the work, and cannot be reused. That is why the Lab Fee is owed either way. The Lab Fee is non-refundable.

If a case requires parts beyond what the Lab Fee covers, we quote that additional cost in advance and you approve it before we proceed.

The Data Recovery Fee

A Data Recovery Fee is charged only if we successfully recover your data. If we do not recover your data, you owe no Data Recovery Fee. This is our No Data, No Data Recovery Fee policy.

The Lab Fee is not a deposit, not a retainer, and not an advance against the Data Recovery Fee. It is not credited toward, applied to, deducted from, or set off against the Data Recovery Fee or any other charge. If your recovery is successful, you owe the full Data Recovery Fee in addition to any Lab Fee you have already paid.

For example, if we quote a $295 Lab Fee and a $395 to $695 Data Recovery Fee: if we cannot recover your data you pay $295, the Lab Fee only, and no Data Recovery Fee is charged. If we do recover your data you pay $295 plus the quoted Data Recovery Fee, and the $295 is not subtracted from it.

The Recovery Drive

Where your recovery succeeds, we supply a new drive to deliver your recovered data, and its cost is billed as a separate line on your final invoice. You keep the drive. A Recovery Drive is charged only when there has been a successful recovery. If we recover nothing, there is no Recovery Drive and no charge for one. It is not part of the Data Recovery Fee, and no Lab Fee is credited against it.

Other charges

Rush fees, shipping charges and collection costs are charged separately, and are likewise not credited against the Lab Fee or the Data Recovery Fee. Any charge not described in these Terms is quoted to you in advance and is payable only if you approve it.

No Data / No Cost Policy

If eProvided.Com is not able to “recover data” from your disks or other devices for any reason after all attempts at recovery have been exhausted, then a written explanation will be provided to you. There is no charge for the attempted data recovery. If, for any reason, we are unable to effectively repair a disk drive or any other piece of equipment, an explanation will be supplied when returned, and there will be “NO CHARGE” for the corresponding recovery service except for any Lab Fee quoted in advance, which remains payable in full.

Trade Secrets — Device Retention

Some devices that undergo advanced recovery may not be returned (once the data has been recovered/delivered to you) this is to protect trade secrets. If we do not return a device, please request us to send back your device in writing.

eProvided reserves the rights of how procedures are explained to customers to protect trade secrets. Sometimes they are explained in a general sense.

Second Attempt Policy

eProvided.Com prices are the lowest in the industry. Other data recovery companies use higher quoted pricing schemes. (3 out of 5 client cases we evaluated are second attempts where other companies have failed at recovery). This is a common ploy in the data recovery industry. If you send a drive to us for evaluation that had previously been sent to a competitor, please disclose this to us. We do not run like a huge corporation, we keep it family oriented.

Other Policies: Hard Drive Recovery, USB Data Recovery, and Sales

Satisfaction for our clients is important. Sales of new products are warranted by eProvided Data Recovery for at least 90 days unless otherwise stated. Most “New” Hard Disk Drives/Media Devices carry a Factory Warranty that ranges from one year to five years or more. A warranty could become void in cases where products have been modified, opened, or have become defective due to circumstances beyond our control. We can supply a letter to any manufacturer stating we opened the drive or device with recovery professionals if needed.

What to Include / Expect When Shipping Items to Us

For any device/issue sent in the CD driver disks and all corresponding connectors, USB cables, and plugs/cords should be included. Any simple shipping/packaging materials, boxes, containers shipped to us may not be returned. Anything shipped to you will have our own packaging.

Non-Defective Merchandise Returns

If you wish to return purchased equipment (this is very rare), eProvided.Com will refund or credit you within 21 days of receiving the returned item. This applies only to physical goods purchased from us, such as replacement drives, destination media and cables. It does not apply to services or to any fee. A 20% restocking fee could apply. Requests must be made in writing within 15 days of the shipment date. Items returned after 15 days, and items that have been used, opened or modified, are not eligible.

Return Defective Equipment / Shipping Fees

Call our information technology department prior to returning any products. Certain problems are ones that our technical staff can help you resolve immediately. It should be returned in the original box with its packing material. Return freight must be prepaid and insured for the invoiced/repair value. An additional freight charge will apply for express shipments.

Your return shipment should include:
~Name, address, and telephone number
~A copy of the invoice or packing slip
~Reason for return

Status Requests & Rush Service Policies

We do our best to keep costs low, if you need rush services and cut corners and continue to ask for status updates on non-rush orders, rush fees could be applied. This includes services expected or requested surrounding / during holidays on non-rush orders. Check your case status View Live Order Status. ‘RUSH’ services do not cover expedited shipping. We reserve the right to keep any materials/devices sent into eProvided if any of the policies on this page are not obeyed. Rush orders are handled as first in – first out. Rush orders are put in front of all non-rush orders. Rush services are handled when we are operating under normal working non-holiday hours. If anyone applies a “rush” on any project, the rush fee will be applied and not refunded whether there is a recovery or not. We reserve the right to add rush fees to any order we feel is being rushed by the sender. If a rush-fee is paid by business or personal check, we do reserve the right to hold all materials until payment has cleared our bank. Do not call for status updates unless you have not heard from us for over one (1) week from last contact or mailing in a device. Example: 1) customer sends in an order, does not place rush on order, 2) customer calls asking for status updates once or more than once, asks if the device arrived, etc. If you want to know if it arrived, please send orders to us via FedEx or UPS etc., and follow tracking through that carrier’s website. We are not responsible for tracking your orders with these carriers. If we add a rush fee and it is not paid, we will not return the order unless the rush fee has been paid as it has been rushed. Please do not ruin this for everyone else. This is our way to keep costs low for You!

Technical Support for Devices Shipped

Technical staff will be happy to offer assistance on any physical product received at eProvided.Com. Phone support is available during our normal business hours only. Once data is delivered, eProvided is not responsible for technical support services on the device that holds the data. If you receive data and need technical support on the use of the device, please contact your own IT department or any local computer support store. Recovered files are recovered exactly as they are on the original device. You will need to contact your IT department with any issues concerning the workings of the files, file security, read/write access, and all other settings relating to those programs made for those files. All devices are plug-and-play. If your computer is configured correctly, plug it in and transfer your data. If you do need support, a $150.00 per hour fee will be applied.

Delivery of Recovered Data Online.

Technical staff will be happy to upload all data recovered securely and send a link to download the data securely online. We are not responsible for refunding these fees if your internet connection is too slow and cannot handle the load of the downloadable files due to ISP download speeds. If you attempt download more than three (3) times on the same file, we can reserve the right to remove the files online and consider the download service completed. We ask always for you to report to us once you have downloaded the files successfully from our servers. If you do not… we reserve the right to remove the files due to security concerns. If we need to upload your files again, you will be required to pay the upload fee again.

Recovered Data Operating Systems – Codecs, Unusual File Types & More.

Technical staff will be happy to attempt testing of files. Many recovered files require specialized codecs or software on the customer’s end that we may not have access to. It is the responsibility of the customer to include this software or any codecs required for checking if files work correctly by emailing or shipping them in with their order. We reserve the right to deliver recovered data to the customer if we feel the files are working and we will consider the data recovered. Many video files can be opened with VLC. If we can open your videos using VLC, then we consider the files working. If you need to open various formats of image files, Google Photos works the best: Download Google Photos.

Operating Systems.

We recover data on Windows Based Operating Systems. If Zipped (.zip) or Rar’d (.rar) files are delivered to the client, they will be windows based. If you are using a Macintosh operating system, please load all files onto an external drive that is recognized by both Windows and Mac operating systems. Once uncompressed… plug drive into a Macintosh OS and use files.

Archived Return of Data — Restoration of Saved Data

Any data archived that a client requests an additional copy of later (After 30 Days) will be assessed a charge of $100.00/Hour to retrieve and restore. (This usually applies to clients / customers whom request copies of data that was recovered previously and lost again for whatever reason not in the control of eProvided) Any data we collect for purposes of contacting you or your employees will not be released to any other company without your explicit and expressed permission.

Legal

eProvided.Com does not guarantee recovery in all situations. I understand that I am in no way guaranteed that any files will be recovered from the supplied media regardless of any expressed or implied comments. I indemnify, defend, and hold harmless eProvided.Com for any and all liability, demands, actions, liens, losses, damages, costs, judgments, and expense, including reasonable attorney’s fees arising out of or resulting from any eProvided.Com services. I agree to pay all judgments, fines, fees, costs, expenses, and attorneys’ fees incurred in any legal proceedings against me. Any devices sent into eProvided will be opened physically and inspected for problems inside. We may also examine, replace and repair any part of the circuitry or components internally.

Devices sent in to eProvided: We recommend not using the device again for storing important data. Bad credit customers eProvided.Com reserves the right to make public, information about customers that have any outstanding balances on their account.

Service Fees

We could charge fees to cover shipping when postage is not properly applied or fees to cover transaction costs. If a customers fails to send in payments and time is needed to collect those payment not sent as requested, we reserve the right to charge fees for the time spent to collect these payments.

Devices requiring data recovery services often require 1-3 hours, 1-3 months or more. Fees are quoted prior to you approving and starting any data recovery services. Once quoted, you reserve the right to decline any recovery services. If declined in writing, we will simply send your device back with no ‘data recovery’ fees (shipping costs will apply). If approved, we will begin the service. At times, extra work on certain unusual cases can require additional work. Any additional charge is quoted to you in advance and is separate from the Lab Fee and the Data Recovery Fee.

Parts Fees

If parts are needed to perform data recovery & fix the device, the customer is responsible for these costs. Parts beyond those covered by your Lab Fee are quoted to you in advance, are separate from the Lab Fee and the Data Recovery Fee, and are never credited against either.

Trade Secrets — Proprietary Processes

eProvided.Com will not share for any reason the processes or techniques used for data recovery, as these are trade secrets learned over time at our offices/labs. If service has been canceled by client after service has begun, we will not disclose what attempts have been made. Data recovery services and all methods used to repair, recover and deliver data will be kept strictly confidential.

Bounced Checks (NSF), Invalid Credit Cards, Stop Payments

We do not appreciate bounced checks, bad credit cards, or stop payments for services already provided. We will report those who fail to issue good checks, credit cards, or valid credit card numbers. (This is a misdemeanor) A bounced check, invalid credit card, or stopped payment on a check, etc is subject to a $150.00 bounced check fee and any other costs in seeking payment that are incurred by us. If we send you a check and you lose it, there will be a $40.00 fee if we need to place a stop check payment.

Nevada state law applies to this agreement and any disputes arising there under resulting in litigation, shall be litigated in the courts of Nevada. If any litigation arises or is needed where United States law or Nevada state law does not hold precedence, then Receiving Party agrees to litigation under the law or the regional law based on the current or any new address of receiving party, or your current legal address. If customer tells us (via phone/e-mail/voice/etc) they are thinking of a decision on whether to move forward or not on a data recovery project/order/etc and we do not hear back from them within 24-48 hours, then we have the right to recycle the device.

If data recovery services have been requested or started, we will not halt the attempt unless you notify us in writing. (On recoveries that are more difficult, it may take a long time for success.) By visiting our site or sending in any eProvided forms, you agree that you understand and agree to the details of this page and its policies, terms, and conditions.

Unclaimed Items

Any media or equipment unclaimed after 14 days is destroyed or *recycled. Additional customer requested repairs to any additional devices are an additional cost. If materials you send in are not returned, such as drive enclosures, containers, etc, you must notify us within 14 days in writing of noticing the missing item or items are subject to being disposed of.

Contacting eProvided

For any business correspondence, you agree that you will call our primary business phone number listed on every page of our website. It is (866) 857-5950.

Changes to Terms (This Page)

eProvided has the right to update these Terms from time to time. Any change applies only to cases opened on or after the effective date of the updated version. Changes do not apply to a case already in progress, and do not apply to any dispute arising from events that occurred before the change.

Services Already Started — Cancellation Fees & Damaged Device Returns

All work orders (cases) or case file authorizations (Signed Forms, Return Material Authorization Number or RMA#) become binding agreements/contracts after the required credit card number has been furnished or after starting/agreeing to any service and or agreeing to any quotes or paying any invoices. eProvided.Com reserves the right to cancel any data recovery services before any fees have been collected and will return the undamaged media to you with return shipping paid by you. Cancellation by client after work has been performed or has begun or after we have received your media or if we need to collect a debt, will incur a cancellation/service fee of $150.00. If you agree to begin any type of service, payment will be due or billed/charged if there is success. Any Lab Fee quoted is due when work begins and is non-refundable. Any Data Recovery Fee is due on successful recovery and is non-refundable. Neither is credited against the other. If a customer files a charge-back after any service has started, collecting this debt, i.e., attorney fees, collection agency fees, credit bureau reporting fees, and any other fees are the responsibility of the customer. Any device delivered or shipped to eProvided is considered damaged, and we will take apart all surrounding components in order to get to the root of the problem. In 99.9% of all cases, ALL parts will not be returned. As a default, we do not return the original device unless specifically discussed in advance in writing by the person who legally owns the device.

We accept all major credit cards via Square, Inc. eProvided.Com accepts Purchase Orders (PO’s) on approved terms. eProvided.Com does its best to perform within the time frame quoted, however, there are circumstances that are outside of our control that could delay recovery. After any work has begun, if, as a result of such a delay, you decide to cancel any work, you could be held responsible for the cancellation fees unless we are notified in writing to halt the recovery service before starting the service. If we provide to you, the customer, a final warning to contact us and have to locate your device after the warning has expired/passed, there will be a $100.00 archive cost. ‘Advanced Recovery’ Lab Fee, where one is required, is usually $295.00. This is not applied toward the Data Recovery Fee. ‘Simple Fix’ recoveries vary by quote and can range from $100.00 to $450.00. Data delivery and successful data recovery services can sometimes range: with ‘Advanced Recovery’ ranging from $150.00 to $900.00 or more, depending on complexity.

Advanced recovery usually includes the use of microscopes or other specialized equipment in any advanced procedure when needed. If there is severe or irreversible damage to any storage device and we attempt or quote a recovery (quoted in advance or at any time of ANY work being performed) or charge a Lab Fee or a Data Recovery Fee, even if it seems or is known to be impossible, we will still attempt it anyway.

We will scrap all customer cards/drives or other media unclaimed after 14 days of us contacting you with no response. Any request for a refund under the goods-return policy above must be sent to us in writing within 15 days of the shipment date. Service charges are not refundable and are not subject to a refund request. This does not include any programs, operating systems, etc.

Shipping Terms — Customs

If a shipment/case is sent back or requested to be shipped back (to the customer) to any international location where customs requirements are required, eProvided WILL require the customer to prepay and provide in advance the proper pre-filled customs forms and a prepaid return shipping arrangement to ship the package back.

Shipping Terms — Shipping Damage & Handling

Damage to any product / packaging or contents must be reported to us (carriers such as FedEx, UPS) in a timely manner, or within one week. eProvided cannot file a claim on behalf of a customer for shipping damages. Customer must sign off to proper carrier that caused the damage. eProvided.Com is not responsible for lost media or media mailed improperly. Sending in media devices in plain business envelopes is automatically considered out of the control and responsibility of eProvided.Com.

Shipping devices, such as hard drives or media cards, incorrectly is your responsibility in all cases. Our default carrier on shipping out materials to you will be USPS, unless otherwise requested in writing in advance by our clients/customers. If a shipment is lost, damaged, or returned to you with something missing, it is not the responsibility of eProvided.Com.

Rush Service, Shipping Terms — No “Signature on Delivery”

Don’t ship anything to us with a “signature on delivery” request. First, notify & confirm with us in advance of shipping to eProvided.

We will not track, insure, or request signature on delivery for any packages, unless by request in writing by the client/customer before shipment is made/sent/managed/handled. These shipping arrangements and tracking requests must be requested before the case is created and shipped.

Shipment/Tracking Requests (Return Shipping) via FedEx, UPS, DHL, or any other party besides USPS: Add $30.00; for International Destinations, please add an additional Euro 20.00. There is a $5.00 Fee if not enough postage is paid when sending media and eProvided must make special trips to shipping centers such as USPS, UPS, FedEx, DHL, etc. Shipping / Handling / Service During Holidays: It is the senders responsibility to understand that the dates surrounding any major holidays may present a problem where items are not delivered / handled / serviced on time or are delayed in being received / handled / serviced. It is not a responsibility of eProvided for these types of issues and delays. Also, If mail is placed on hold or delayed, we will attempt to receive these packages after their arrival back in our offices.

No Refunds on Services or Fees

All service charges are final. The Lab Fee, the Data Recovery Fee, rush fees, upload and delivery fees, parts charges and payment-processing charges are non-refundable and are not subject to credit, offset, or prorating, in accordance with NRS 597.030. The goods-return policy above has no application to any fee or service charge.

Limitation of Liability

Data recovery is attempted on media that has already failed. We cannot guarantee that any particular file, or any file at all, will be recovered.

Our total liability to you for any claim arising from your case, whatever its legal basis, is limited to the amount you have actually paid us for that case. We are not liable for loss of data, loss of profits, loss of business, or any indirect or consequential loss. We are not responsible for the condition your media was in when it reached us, or for damage that occurred before it reached us.

You are responsible for maintaining your own backup of any data you send to us, to the extent you are able to do so.

Which Document Controls

Where a written quote or invoice we issue for your case states a specific amount, that amount controls for your case. Where a status update we post to your case record states what has been quoted or approved, that record controls as to what was communicated. In every other respect these Terms control over any verbal statement or informal correspondence.

Governing Law and Disputes

These Terms and any dispute arising from them are governed by the laws of the State of Nevada, without regard to its conflict-of-laws rules. Any action must be brought in a state or federal court located in Clark County, Nevada, and you consent to the jurisdiction of those courts.

Either of us may bring a claim in small claims court where the claim is within that court’s limits. Nevada small claims handles disputes up to $10,000, which covers the great majority of matters that arise between us.

Before filing anything, please contact us in writing and give us 30 days to resolve the matter. Most disputes are settled at this stage.

Severability

If any provision of these Terms is held unenforceable, that provision is modified to the minimum extent necessary to make it enforceable, or severed if it cannot be. All remaining provisions stay in full force.