NASA · FBI · U.S. Navy · Federal Vendor Since 1999
Used by NASA, the FBI, and the U.S. Navy Since 1999
eProvided has been entrusted with data the rest of the world could not afford to lose. Since 1999 we have recovered files for NASA, the FBI, the U.S. Department of the Navy, JPL, federal agencies, and hundreds of universities — alongside tens of thousands of consumers and businesses worldwide. We are a registered federal vendor with a 98% success rate and a No Data, No Data Recovery Fee guarantee, and every sensitive case is handled in-house under a documented chain of custody. This page lays out who we have served, the proof behind it, how we protect what you send us, and the verified reviews that back it all up.
Table of Contents
Mission-Critical Work for NASA
Our work with NASA goes back more than two decades and spans multiple centers — Goddard, Johnson Space Center, JPL, and Langley. eProvided is a registered federal vendor, contracted and paid directly through NASA purchase orders, which means we are already set up for federal procurement: government billing, documentation, and the paperwork a public agency needs before it can hire an outside lab. That standing is not something a shop earns overnight, and it is a large part of why agencies come back.
The recovery that started it all came in 2003. NASA’s Helios Prototype — a solar-powered flying wing — broke apart over the Pacific Ocean off Kauai and went down in saltwater. A few days later a scientist from NASA/JPL showed up unannounced at my lab and handed me the saltwater-damaged CompactFlash card carrying the mission’s flight data. The controller could no longer negotiate with the card, so I went around it, worked at the sector level, and rebuilt the data the saltwater had scrambled — with the scientist sitting beside me the entire session. The recovery produced the complete dataset; he confirmed the instrument readings and telemetry were correct before he left. I still have that card today. You can read the full technical account on our mission-critical data recovery page.
That one job set the pattern for everything since: establish what the controller can no longer do, bypass it, and reconstruct at the lowest layer still readable. We have since consulted on storage survivability for a NASA/JPL Mars-technology decelerator program, provided forensic analysis of crash-test camera media, and advised on the DAVINCI Venus mission, where the storage has to survive extreme heat and pressure that ordinary flash controllers simply cannot tolerate. When NASA’s Spirit rover hit a flash-memory anomaly on Mars, NASA reached out to us about how data is stored and managed at the controller level. Different missions, same underlying problem — and the same chip-level approach.
Government & Military Clients
NASA is one part of a much wider federal footprint. Over 27 years eProvided has recovered data and advised on storage survivability across the armed forces and the federal government:
- The U.S. military — the U.S. Army, including deployed and overseas units operating in harsh field conditions; the U.S. Navy and the Naval Research Laboratory; the U.S. Space Force; the Marine Corps; and the Coast Guard. Field hardware fails in ways consumer gear never does — vibration, heat, dust, water — and that is exactly the kind of damage our chip-level work was built for.
- Federal agencies — including the FAA, CDC, USGS, FBI, and NIH. These cases range from corrupted research datasets to failed drives holding records an agency is legally required to retain.
- Federal law-enforcement investigations — including recovering surveillance video that was relied on in a federal investigation. We provide forensic and law-enforcement support without ever disclosing case details.
- Hundreds of universities and research institutions across the United States — protecting years of irreplaceable research data when a lab’s storage fails.
We never publish client names or recovered data. The technical method behind most of these recoveries is the same one we use on consumer devices — see our chip-off NAND flash recovery capabilities for how it works.
How We Protect Sensitive Data
For government, defense, and research clients, how we handle the device matters as much as whether we can recover it. Trust, after all, is the whole point of this page — so here is exactly how we protect what you send us:
- In-house only. Every recovery is performed at our own Las Vegas lab. We never forward media to a third-party lab, so your data never leaves our control.
- Documented chain of custody. Each case is logged and photographed at intake and tracked through every step — the same discipline a federal agency or aerospace contractor expects.
- NDA and ITAR/EAR compliance. Sensitive work is performed under non-disclosure agreement and in line with U.S. export-control rules. For government engagements we can begin under a verbal NDA before paperwork is fully executed.
- Coordination with security officers. For classified or controlled programs, we coordinate with your program security officer on handling requirements before any work begins.
- Confidential return and destruction. Recovered data is returned to you on fresh media, and we do not retain or share it afterward.
Government, business, or personal — we treat every case the same
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Industries We Serve
The same lab that recovers a NASA mission’s instrument data recovers a small business’s only backup. The engineering does not change with the logo on the invoice — only the paperwork around it does. Our clients span:
- Aerospace & space missions — NASA Helios, Mars-technology programs, and DAVINCI Venus mission consulting.
- Federal defense & intelligence — the U.S. Department of Defense and the U.S. Department of the Navy.
- Law enforcement & forensics — FBI investigations and federal forensic and law-enforcement support.
- Government & public sector — federal agency and government archive recovery.
- Healthcare & research — medical research data, biotech intellectual property, and university laboratories.
- Private enterprise & consumers — worldwide consumer recoveries, small-business archives, and professional photographers.
Our Track Record by the Numbers
Trust is easy to claim and harder to quantify. Here is ours, measured:
Behind those numbers is a chip-off NAND capability covering 800+ distinct part numbers and 600+ controllers, from every major flash manufacturer — the breadth that lets us take on damaged aerospace and industrial hardware, not just consumer drives. Add a registered-federal-vendor history with NASA, a 4.9/5 Trustpilot rating, and an A+ BBB rating, and the picture is consistent: organizations that cannot afford to lose data keep choosing eProvided, and they keep recommending it.
Verified Reviews Across Platforms
Our reputation is independently verified — not self-reported. The same care that goes into a government recovery goes into every consumer case, and the public reviews reflect it:
Why Organizations Trust eProvided
Put together, here is why a federal agency, an aerospace program, or a family with one irreplaceable drive all end up in the same lab:
- Registered federal vendor. Contracted directly through NASA purchase orders and set up for federal billing and documentation — a relationship a typical shop cannot offer.
- NDA & ITAR/EAR compliant. Sensitive work performed in-house under a full chain of custody, with no third-party labs ever involved.
- Chip-level capability. Chip-off NAND extraction across 800+ part numbers and 600+ controllers — we routinely take cases other labs decline.
- No Data, No Data Recovery Fee. The evaluation is free, and you pay no data recovery fee if we cannot recover your data. The risk of trying is zero.
- Direct founder contact. Founder Bruce Cullen personally leads high-stakes recoveries — no ticket queue between you and the person doing the work.
- 27 years and counting. Tens of thousands of recoveries, a 98% success rate, and a public review record to match.
eProvided vs a Typical Provider
| Factor | eProvided | Typical Provider |
|---|---|---|
| Federal vendor registration | ✓ Registered on SAM.gov | Rare |
| NDA / ITAR compliance | ✓ Standard practice | Varies |
| Chip-off NAND (800+ parts) | ✓ In-house | Often outsourced |
| In-house chain of custody | ✓ No third-party labs | Often forwarded |
| No Data, No Fee guarantee | ✓ Every case | Varies |
| Direct founder contact | ✓ Bruce Cullen | Ticket queue |
| Track record | Since 1999 · NASA/FBI/Navy | Varies |
Frequently Asked Questions
Is eProvided a legitimate, trustworthy data recovery company?
Yes. eProvided has operated since 1999, is a registered federal vendor contracted directly by NASA, holds a 4.9/5 Trustpilot rating across 67 verified reviews and an A+ BBB rating, and works under NDA for government and defense clients. Our No Data, No Data Recovery Fee guarantee means you only pay if we recover your data.
How do I know eProvided can handle sensitive or classified work?
All sensitive work is performed in-house at our Las Vegas lab under a full chain of custody, with no third-party labs involved, in compliance with U.S. export-control (ITAR/EAR) rules. For classified or controlled programs we coordinate with your program security officer on handling requirements before any work begins.
What makes eProvided different from other recovery providers?
Three things: chip-level (chip-off NAND) capability for cases other labs decline, a registered-federal-vendor track record with NASA, the FBI, and the U.S. Navy, and direct access to founder Bruce Cullen, who personally leads high-stakes recoveries. The free evaluation and No Data, No Data Recovery Fee guarantee remove the risk of trying.
Does eProvided really recover data NASA and the military trusted it with?
Yes. eProvided recovered the saltwater-damaged Helios mission CompactFlash card for NASA in 2003 and has since consulted on aerospace storage survivability, including the DAVINCI Venus mission. We never publish client names or recovered data, but our federal vendor registration and purchase-order history document the relationship.
Can regular people and small businesses use eProvided too?
Absolutely. The same lab and the same engineers that handle government recoveries recover photos, documents, and business data for tens of thousands of everyday customers worldwide. Every case gets a free evaluation and the same No Data, No Data Recovery Fee guarantee.
Where is eProvided located, and do I have to be local?
Our lab is in Las Vegas, Nevada, and you can walk in by appointment — but most clients mail their devices in from anywhere in the country or the world. We provide the same chain-of-custody handling whether you drop off in person or ship to us.
How do I start a case with eProvided?
Start your free evaluation online at eprovided.com/newdata, or call founder Bruce Cullen directly at (866) 857-5950. We will assess your device and provide a firm quote before any work begins.