Frequently Asked Questions
Welcome to our Frequently Asked Questions!
Have an problem with your device and would like to know what we can do? Please make sure to see if your question is listed below. With most prices from $0.00 to $64.99, we compete for your business, always!
If you think you're ready to begin Click Here to Begin Service Now.
FREQUENTLY ASKED DATA RECOVERY QUESTIONS & ANSWERS
My Device was SUBMERGED IN WATER or a Washing Machine for an Extended Period of Time, etc. Is it Possible to Recover the Data?
YES! We can even recover data from devices submerged in salt water for over two months or almost any other problem you can imagine. See our successful recovery performed for NASA's Helios spaceship mission crash: Digital Photography DPNow.Com News. WE CAN recover from ANY, YES ANY severely damaged storage devices.
My device is BROKEN IN HALF, is it still possible to recover data from it?
YES! It is possible to recover data from a device that has been blown to pieces, been shot at, driven over, chewed, bitten by dogs (or other animals), reformatted, USB port broken off, and more (as long as the NAND flash memory chip is not damaged, data can be recovered, NAND Flash is not damaged in 99.1% of ALL cases.). We can recover from ALL storage drives, devices, sticks, cards, external or internal storage, and ALL other that are not recognized or usable due to simple or extreme damage. We recover data from cell phones and recover data from voice recorders, if it is ANY device made that stores data WE CAN recover that data. More about NAND Flash Memory.
COST to Recover Data from Broken Storage Devices? We ARE Competitive!
Currently our basic recoveries are offered for ONLY $0.00 - $64.99 in most cases, for a full breakdown of costs see the Data Recovery Pricing Page. We will call you in advance before starting any additional recovery services, YOU'RE IN CONTROL throughout the entire process. YOU have the option of moving forward with (or not) the recovery at ANY time. YOU decide and tell us what YOU would like to do. If you choose not to further proceed with recovery attempts we can send your device back to you or recycle it here at our offices. Please call us Toll Free at 1-866-857-5950 if you have any questions NOT answered on this page.
There is a $20.00 shipping/analysis fee for every order. This shipping/analysis fee covers shipping your device/data back to you as well as our analysis made upon arrival. When shipping in media include a $20.00 Check for Shipping & Analysis (include when shipping. $20 check, cash or USPS money order). Rush service options are also available (see the data recovery form for RUSH instructions & more details). You have the option to pay any additional fees with a credit card, PayPal, check or USPS money order for any additional services at any time once the order has arrived at our eProvided lab. Please call us Toll Free at 1-866-857-5950 if you have any questions NOT answered on this page.
How Long Does it Take to Recover My Data?
Most all data from digital media cards, USB devices and hard drives can be recovered within 3-5 days, or less, after the time they are received by eProvided. At times, more difficult image recovery & data recovery can take an additional 1-3 days or more in certain cases. There is no additional charge for the extra service time involved in the recovery of data, unless quoted.
What storage media card/types/devices do you recover? (We Recover ANY AND ALL STORAGE media types as well as DVD-R Recovery, DVD+R Recovery & CD-R Data recovery & More) All the widely used flash memory cards, hard drive & USB storage types; including any USB storage, SSD (solid state drive), SmartMedia, Cell Phones, Voice Recorders, CompactFlash, Secure Digital, Memory Stick, Microdrive, MultiMediaCard (MMC), RS-MMC, MSD, Nand Memory, TransFlash, MiniSD, xD Picture Card, MMC-SD, Memory Stick Micro or PC Card image storage devices. USB Sticks - JetFlash (JetFlash2A), Microdrives, we Recover CD-RW, CD-R, DVD etc. ANY TYPE STORAGE MEDIA. If you need DVD-R Recovery or you have lost images or data and need DVD+R Data Recovery see prices Above.
What Types of Devices do you Recover Data From?
We Recover from ANY & ALL media storage devices as well as DVD-R Recovery, DVD+R Recovery & CD-R Data recovery. Cell phones, ALL the widely used flash memory cards, hard drives & USB storage types; including ANY USB storage, SSD (solid state drive), SmartMedia, Voice Recorders. Data recovery on External Hard Drives, NAND Wafers, CompactFlash, Secure Digital, Memory Stick, Microdrive, MultiMediaCard (MMC), RS-MMC, MSD, Nand Memory, TransFlash, MiniSD, xD Picture Card, MMC-SD, Memory Stick Micro or PC Card image storage devices. ANY USB Sticks, JetFlash (JetFlash2A) and Microdrives. We recover from ALL storage media.
What Makes eProvided Different from Other Digital Image Recovery & Data Recovery Companies?
Any Lost Data on ANY STORAGE DEVICE, ATTENTION TO DETAILS: eProvided is one of the few services exclusively dedicated to properly recovering/repairing flash memory cards & circuits, USB devices, hard drives, cell phones, voice recorders, etc. We deal daily with digital photography professionals, the military, law enforcement, end users and consumers of any storage device. We stay informed of the latest digital cameras and storage devices to hit the market, camcorders, PDA's, flash media, USB thumb drives and other digital devices using any type of digital memory or flash memory cards or chips. Data recovery company, eProvided, has the latest tools, software, thermal labs and equipment to properly complete image recovery services & data recovery services. Proper care for your media cards & devices is always a top priority in our data recovery offices.
Image Recovery Clients - We have many clients including NASA, White House Representatives, Boeing, US Special Agents, Military, Consumers and more.
We are confident you will choose our retrieve deleted file recovery services & data recovery services. Recommend us to a friend or associate. eProvided is your source for flash memory recovery, data recovery & digital image recover services.
Can you Recover My Data that has been Overwritten?
Yes! We can recover data on drives previously used and overwritten in many cases. Of course this will depend on how fully the device has been overwritten and other factors. We charge data recovery fees if we recover what you do not otherwise have and DO NEED recovered.
Will I be Charged if No Data is Recovered from My Device?
No! Again, we charge data recovery fees if we recover what you do not otherwise have and DO NEED recovered.
If My Device is Broken, can you also Repair it?
Yes! In many cases we can perform chip replacements, circuit replacements and repair any damage internally to damaged storage devices of any kind, USB keys, cell phones and ALL other storage devices. If you need data recovery than device repair is a separate service, but is part of data recovery, we repair many issues in order to recover data. If you want only repairs the costs are much less but your device will be low level formatted and your data will not ever be recoverable. So be sure to go with data recovery if you DO need your data back. Begin Data Recovery Service.
Do you Only Recover Damaged Media Cards and Damaged Memory Cards from Digital Cameras?
NO! eProvided recovers memory cards from all sorts of digital image recording devices. We recover from Hard Drives, USB storage devices and any storage device. We recover Camcorders, Digital Cameras, PDA's, voice recorders, cell phones and many more. We ask you on our Digital Image Recovery Service Request Form for the type of device and manufacturer; most companies use different card data file formats. The more information we have about your issue, the faster data recovery becomes.
What Types of Card Problems or Device Problems/Damage does you Service Recover?
Deleted images, broken USB tips, damaged devices, broken devices, no power, error messages, corrupted files/images, bad or improper card formatting; anything that deals with broken or mishandled files or devices or format integrity. Does your DVD-R or DVD+R CD-R have damaged sessions? We recover all media cards and devices as well as lost or damaged sessions on camcorders. Camcorder data recovery is available. Devices we recover from: we recover just about everything and anything.
Memory Stick Recovery & Data Recovery - What is the Success Rate of Digital Image Recovery and Data Recovery?
Over time we have seen a 95% success rate of media cards recovered or storage devices recovered when the data is present. Recovery of accidentally deleted images or files or formatted cards & devices is quite successful in many cases. Zeroing formats over-write the media data and the data generally cannot be recovered properly. Be sure to keep the media card, memory stick or storage device as is, and avoid tampering with it, prior to shipping for best data recovery or digital image recovery results. We have had many successful recovery customers that formatted and/or deleted their images. Deleted media cards; If you deleted or reformatted your digital media, you have a 95% chance of getting your deleted images or reformatted card data/images back if data is present.
Digital Image Recovery & Data Recovery - Should I/Can I do Anything Before Sending in My Damaged Media Card or Device?
Please DO NOT try formatting, or writing additional files or pictures to the media card/device! Ship the card or device, as is, carefully in a well protected bubble wrapped envelope or a small padded box. Properly fill out the Digital Image Recovery Service & Data Recovery Request Form and send your package (card) to our offices in Denver Colorado. We will do everything necessary to complete your order as soon as possible! Please Avoid tampering with the device to avoid further damage! Our office in Denver Colorado (Parker Colorado) will recover your data and then deliver your cards and images & data back to you immediately.
Do You do Anything to the Device Before it is Returned Back to Me?
No, if you do not choose to pursue any further recovery attempts nothing to modify or format the existing received digital media card or storage device will be performed. Basic recovery consists of simple circuit manipulation. Our image recovery techniques and data recovery techniques do not perform harmful services to your media card or device. We do not alter or write to the card or device physically. Digital image media cards and storage devices (when recovered) are sent to you via the address you presented to us by properly filling out the image recovery service and data recovery request form. Materials such as recovered data of any type are shipped back to you via a written CD, DVD, storage device (or delivered via email FTP downloads if option is chosen). Trade secret issues could prevent the storage device from being returned in the case of a full success recovering your data.
Can I Reuse the Damaged Media Card or Storage Medium if it is Returned?
Digital media card recovery and storage device data recovery: In some cases the devices can be used again. Generally, if the device failed it is not a very good idea to use it again as it may fail again. If the device is functional, read the owners manual for your device and follow the proper formatting guidelines corresponding to your device. Use the original card or storage medium properly; if you have problems try formatting the card in one of the popular card readers or on your computer. Advanced USB data recovery and image recovery could require replacing or repairing parts or circuits, in this case we would open the device and replace circuits and parts.
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